Cancellation Policy for Alpha E-commerce Product

At Alpha, we strive to provide a seamless shopping experience for our customers. If, for any reason, you wish to cancel your order, we have a comprehensive cancellation policy in place:

1. Order Cancellation Period:

   • You can cancel your order within 24 hours of placing it without incurring any cancellation fees. After this period, cancellation fees may apply.

2. Cancellation Process:

   • To cancel an order within the specified period, please log in to your Alpha account, go to your order history, and select the option to cancel the specific order.
   • If you encounter any issues or require assistance, our customer support team is available to guide you through the cancellation process.

3. Refund Policy:

   • Upon successful cancellation within the stipulated time frame, a full refund will be issued to your original payment method within 3-5 business days.
   • Cancellations made beyond the allowed time frame might be subject to a cancellation fee, which will be deducted from the refund amount.

4. Exceptions:

   • Some products may have specific cancellation conditions due to their nature (e.g., personalized or made-to-order items). Please refer to the product description or contact our customer support team for more information.

5. Changes to Cancellation Policy:

   • Alpha reserves the right to modify or update the cancellation policy at any time. Any changes will be communicated on our website or through other appropriate channels.

6. Contact Information:

   • If you have any questions or need further assistance regarding cancellations, please reach out to our customer support team via email at support@alphaecommerce.com or through our helpline at XXX-XXX-XXXX.