Refund Policy for Alpha E-commerce

At Alpha, we strive to ensure your satisfaction with every purchase. If you're not entirely satisfied with your purchase, we're here to help.

30-Day Return Policy: We offer a 30-day return policy, starting from the date of delivery. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

Eligibility for Refunds: To be eligible for a return and refund:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.

Non-Refundable Items: Certain items are not eligible for refunds:

• Gift cards
• Downloadable software products
• Perishable goods
• Health and personal care items

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer's policies.

Shipping Costs: Shipping costs for returning items are the responsibility of the customer. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We may require photographic evidence of the damage to process a refund or replacement.

Contact Us: If you have any questions about our refund policy, please contact our customer support team at [customer support email or phone number].