Return Policy for Alpha E-commerce Product

At Alpha, we aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.

1. Eligibility for Returns

• Items must be unused, undamaged, and in the same condition as received.
• Returns must be initiated within 4 days of the purchase date.
• Products exempt from returns include [list any non-returnable items].

2. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at [contact information] to request a Return Authorization (RA) number.
• Clearly state the reason for your return and provide your order number.
• Once approved, securely package the item(s) with the RA number clearly marked on the package.

3. Refund/Exchange

• Upon receiving the returned item(s), we will inspect them and notify you of the status of your refund or exchange.
• Refunds will be processed within [number of days] days to the original method of payment.
• Exchanges will be shipped within [number of days] days after approval.

4. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.

5. Exceptions

• Certain situations may not be eligible for return, including but not limited to [list specific scenarios where returns may not be accepted].

6. Contact Us

If you have any questions regarding our return policy, feel free to contact our customer service team at [contact information].